ORAD has a Service and Maintenance Division located in 5 service centers from Dan to Eilat, including a variety of service level agreements (SLA) options according to the customer needs.
ORAD operates a 24/7 call center to handle service calls backed up by a dedicated service center software, sending regional technicians to handle breakdowns. The service system includes an extensive logistic and operational complex of over 120 mobile service units in 5 service centers in Israel. A customer relations department manages service contracts at the end of the warranty period, including service agreements at all levels, as required by the customer, with emphasis on quality of service, leading to long-term relations with the customers. High survivability of the systems with prevention of the need to replace them during the product lifetime, together with strict standards requirements and proprietary and technical know-how, lead to customer loyalty.
ORAD currently provides O&M (Operations and Maintenance) service to solar systems, national monitoring center, periodic inspections, thermal photographs through multirotor drones with dedicated thermal camera , on sight management services and extension of warranty agreements in hundreds of systems with a total power output of 200 MW until today.
Emphasis on the quality of service has created long-term relations with the customers - the cost for replacement of systems during the product lifetime together with strict standard requirements and proprietary and technical know-how have strengthened the customers loyalty to ORAD. Over 97% of the systems sold enter into maintenance service contracts. Over 97% of the customers renew the original service agreement beyond the warranty period.
ORAD's commitment to excellence in work is reflected in every single stage of the project. In the design stage we study the customer needs thoroughly and analyze the risks; in the implementation stage we work closely with the customer in order to guarantee easy integration; in the operational stage we provide 24/7 support and routine maintenance in order to guarantee a perfect solution.